Frequently Asked Questions (FAQ)

IT Services

For in-depth information on phishing, visit the UA Info Security Phishing page.

In general, if an email seems phishy, it probably is. When in doubt:

  • Contact the sender (via phone or in a separate email or in person) to determine if the message is legit.
  • Check the UA Phishing Alerts page.
  • Forward the message your systems staff (LPL Systems, PIRL Sys, or OREX SA's) for evaluation.

Here are six characteristics of phishing emails. Watch for them!

  • The email message is poorly written.

Poor grammar, spelling mistakes, and odd turns of phrase are telltale signs of phishing.

  • The sender's email address looks phishy.

Phishing emails can come from an address that may look genuine. Take a moment to examine the From-address closely; don’t just check the name of the sender. Check the email address by hovering your cursor over it. 

  • The message has a suspicious attachment.

Unsolicited emails with attachments are often phishing attempts. If you receive an email from an institution out of the blue that contains an attachment, your phishing alarm should start ringing.

  • The message is designed to make you panic.

Phishing is designed to create a false sense of urgency. Slow down and be cautious. A standard ploy is to falsely claim that your account has been compromised or will be closed if you do not act immediately. 

  • The email asks you to provide personal information.

If you receive an unsolicited email from an institution that asks you to provide sensitive information (like passwords, account numbers, social security numbers), it’s a scam.

  • The email contains web addresses that do not look genuine.

Before clicking on any web links in an email message, hover over and inspect each link first. If the link in the text isn't identical to the URL displayed as the cursor hovers over the link, it's malicious. When in doubt, don't touch it.

Check out these practical and comprehensive UA Information Security tips:

For students: IT Security for Students

For faculty and staff: IT Security for Faculty and Staff

1. Please go to Computing Resources and login with your netid.

2. Under IDL Install Packages, please choose the latest version (IDL 8.8) of the package for your system (windows, mac, linux). IDL 8.9 for MacOS requires Ventura. 

3. Download and install it on your system.

4. At the end of the installation, the License Administrator app will open. Choose Use License Server and please configure it as follow:

IDL 8.8:, port 7070


IDL 8.9:, port 4080.

License server port 4080

No, please do not upgrade your Mac to Big Sur yet.

Best is to wait until mid-2021, so software vendors can make their applications work with Big Sur.

We know, for example, that Sophos will stop working if you upgrade to Big Sur.

So please stay at Mojave or Catalina until further notice.

If you have any questions, please contact LPL Systems (or PIRL Systems or OREx Systems, as appropriate).

Here is the central location for updates and guidance from the University of Arizona on the novel coronavirus COVID-19:

UArizona COVID-19 Response

All UA employees, student workers, and Designated Campus Colleagues (DCCs) with UA NetIDs are required to complete annual online security awareness training.

Retirees are required to complete the training annually if they use UA online resources (including email), teach, or do research in an emeritus position.

Instructions for registering and launching the training are available on the IT Awareness Completion Instructions page.

More information can be found on the Information Security website.

The training takes about 40 minutes. Don’t have 40 minutes of interrupted time? You can save your progress and return later to complete.

Please contact LPL Systems if you have any questions or need help registering and launching the training.

Zoom is the official service for audio and video conferencing for UA staff, faculty, and students.

To get started, log in at:

How to use Zoom

Important! Keep your Zoom client up to date

Zoom meeting hosts, stay secure by using: UA's zoom security options or Zoom's secure settings.

If you encounter issues using Zoom, contact UITS 24/7 IT Support at the IT Support Center website or (520) 626-TECH (8324).

To use UA VPN, you need to download and install the Cisco AnyConnect VPN client on your computer or mobile device.

Detailed instructions with screenshots are available on the UA Virtual Private Network (VPN) page.

Below are instructions without screenshots, for windows/mac laptops/desktops.


How to Download and Install the Cisco AnyConnect VPN Client 

Go to

Select Group: UASSL-2Factor

Login with NetID+

Click the "AnyConnect" link in the left pane of your browser window.

Click the "Start AnyConnect" link in the center pane of your browser window.

This will attempt to install the VPN client on your desktop/laptop.

If the install fails (it will on a Mac):

Click the "AnyConnect VPN" link

This will download a file to your desktop/laptop.

(anyconnect-macos.exe for windows, anyconnect-macos.dmg for mac)

Double-click on that file.

Install the Cisco AnyConnect VPN client.


How to Use the Cisco AnyConnect VPN Client 

Double-click on Cisco AnyConnect Secure Mobility Client.

Enter in the empty field in the pop-up.

Click Connect.

Select Group: UASSL-2Factor

Enter your UA NetID in the Username field.

Enter your UA NetID password in the Password field.

Enter push in the second password field.

Click OK.

Approve the login with your Duo Mobile App.

Box is an online cloud storage and collaboration tool that enables users to easily store, access, and share files from anywhere, at any time, and from any device. Box provides free accounts with 50 GB of storage to all current University of Arizona faculty, students, and staff. 

To get started using UA Box, go to the IT Box@UA page and follow the instructions.

LPL Systems strongly recommends that you encrypt your Mac or Windows 10 laptops.

Here are a few links with step-by-step instructions, complete with screenshots.

How to use Filevault 2 to encrypt your Mac laptop: 

How to use Bitlocker to encrypt your Windows 10 laptop: 

If you would like help encrypting your laptop, please contact LPL Systems.

UA employees (except retirees and DCCs) now have access to Adobe Document Cloud for enterprise under the current campus agreement.

Here's how to get started:

  • Go to the Adobe DocumentCloud
  • Log in using the Enterprise ID option and sign in with full PG4gdWVycz0iem52eWdiOmFyZ3ZxQHJ6bnZ5Lm5ldm1iYW4ucnFoIj5hcmd2cUByem52eS5uZXZtYmFuLnJxaDwvbj4= address.
  • You will be redirected to WebAuth to complete the sign in process.
  • You will then be logged in to the Document Cloud Web Services.
  • To access the Acrobat DC software application, click on the Acrobat Menu.
  • Click "Download Now" and follow the install instructions.

These printers are available for LPL public use in the Kuiper Space Sciences Building:

Location Queue Name(s) Printer Type Output Type IP Address
Room 235 (hall) hp277-235area black-white
Room 542 (hall) hp5thfloor black-white single-sided / duplex
Room 351A hp3525-351a color single-sided / duplex
Room 444 (hall) hp277-444 black-white single-sided / duplex
Room 351A Konica Minolta C554e color single-sided / duplex

To print duplex from a Windows PC or a Mac, use the Print/Print Setup/Print Preview GUI to select double-sided printing. To print duplex from a Solaris machine, use the appropriate -dup queue.

Easiest and recommended is to use UA email.

To access UA email, faculty/staff go to UAConnect ; students go to CatMail

For faculty/staff UA email how-to docs, see UA email and calendar support.

For student UA email how-to-docs, see CatMail support.

All legacy LPL mail accounts have all been migrated, mostly to UA email accounts. LPL forwards will remain in place in perpetuity.

Please download the client here:

WNR mac mobileconfig (ZIP) NetID login required

and follow these instructions:

WNR mac instructions (DOCX) NetID login required

Let us know if you need help with the installation.

Due to security-related changes with Microsoft's authentication processes, on June 11th 2022, everyone at the University using Microsoft accounts will be prompted to log in again. While this should simply require supplying your credentials to a popup in any Microsoft apps (Outlook, Word, Excel, etc), those using Thunderbird as their mail client and connecting via IMAP, will need to adjust their settings somewhat.

To begin, ensure that Thunderbird is updated to the most current version for your OS.

Right click on your campus email account at the left, then select Settings.

First go down to the Server Settings tab on the left, then under the Security Settings heading click on the Authentication Method dropdown and change it from Normal Password to OAuth2.

Next, go down to the Outgoing Server tab on the left side. Highlight the one that says, then click edit. Again change the Authentication Method dropdown from Normal Password to OAuth2.

Click OK then close the settings page. Click the Get Messages button or close and reopen Thunderbird and you should be prompted with a familiar UA popup asking for your NetID credentials and then asking you to authenticate with Duo.

After this you should be all set, but if you run into any problems or need assistance with any other mail clients, please contact

If you do not have a pin to the copier, please Go to LPL Konica Request Form and request a pin.
Download the driver (you will need your NetID+): LPL Computing Resources
Unzip and untar the file.
Go into the  KMbeuUXv1_13_multi_language directory and run to install the drivers.
Make sure you have cups running and direct your browser to http://localhost:631
Go into the Administration tab and press 'Add printer'. Login as root when asked to do so.
Choose AppSocket/HP JetDirect. Press Continue.

On the connection field enter: socket:// Then press Continue

Next enter a name for your printer, the description and location. These are custom fields and you can fill the fields as you want. Press Continue.

On the next screen you will xhoose the driver. If the driver has been correctly installed, you will see an entry for Konica Minolta. Then press Continue.

Choose Konica Minolta 554e SeriesPS(P) Beu v1.4. Then press 'Add Printer'.

Go with the default options: press 'Set Default Options'.

Your printer has been installed. 
Now we need to configure it. On the same browser, choose to print the page. Choose the printer (in this case mcopier351a). Click on the 'Advanced' tab.
Scroll down and under Output methods: choose 'Secure Print', Under Secure Print ID add any sring you want (remember it, it is case sensitive). You do not need to add a 'Secure Print Password'. Click on 'Account Track'. For Department Code : Nona. For Password add the pin number you received from the business office. Then press 'Print'.

That is it. You should see your desktop sending the file to the Konica Minolta copier.

As of May 11, 2019, the following client operating system versions may connect to UAWifi:

iPhone:  iOS 11 and up
Android: 6.0 and up 
Windows: 10 
MacOS: High Sierra (10.13) and up

Devices running older operating system versions will not be able to connect to UAWifi.

This is because the older versions do not offer TLS 1.1 or higher. Transport Layer Security (TLS) provides authentication and data encryption between different devices to provide secure functionality. Per the UA Information Security Office (ISO), TLS 1.0 is no longer considered a secure protocol and cannot provide appropriate data protection.  Therefore, to provide secure accessibility, on May 11, TLS 1.0 was completely disabled on UAWiFi/eduroam.

If your device is running an older version, the solution is to upgrade to the latest operating system.

If your device meets the above criteria but still cannot connect, call UITS 24/7 support at (520) 626-TECH (8324) or chat online on the IT Support website.

University-licensed Sophos moved from on-campus update servers to the Sophos cloud in Fall 2018.

If you use UA-provided Sophos on your Win PC/Mac on campus or at home,
you need to remove Sophos and install the Sophos Central client
to keep your Sophos up to date and effective.

For detailed step-by-step instructions, see our Sophos FAQ pages or contact LPL Systems.

LPL Systems staff performed this task for the following Kuiper desktops:
- LPL grad students
- LPL Business Office, Academic Office, and Director's Office
- KICF Laboratory

Click here to see the University of Arizona's policy for acceptable use of computers and networks:

UA Acceptable Use of Computers and Networks Policy

Here are instructions for uninstalling Sophos on your Windows PC or Mac. Please contact LPL systems if you need help with this.

Windows 7

  1. Click Start and select Control Panel.
  2. Click Programs and Features.
  3. Right Click on Sophos Anti-Virus and select Uninstall.
  4. Click Yes if prompted.
  5. Repeat for each item labeled Sophos.
  6. Reboot your computer when finished.

Windows 10

  1. Click inside the search box on the taskbar, type “control panel”, and click the “Control Panel” search result.
  2. Click Programs and Features.
  3. Right Click on Sophos Anti-Virus and select Uninstall.
  4. Click Yes if prompted.
  5. Repeat for each item labeled Sophos.
  6. Reboot your computer when finished. 


  1. Press Command-SpaceBar to open Spotlight, type Remove Sophos, press Enter.
  2. This will launch the Sophos Removal application.
  3. Click Continue and proceed to uninstall.
  4. Enter your Mac password if prompted.
  5. Click Close when finished.

Click here to see the University of Arizona's electronic privacy policy: 

UA Electronic Privacy Policy

Here is the bottom line, quoted from the above Policy: 

"University-owned or -controlled computers and equipment are public property and may be examined by authorized individuals to detect improper, illegal, or non-governmental use; to evaluate the security of the network; or for other governmental purposes. Please be aware that any information placed or stored in a University-owned or -provided computer is subject to review by the University at any time."

If Sophos or any other anti-virus software is installed on your system, you must first uninstall it.

- For University-owned systems only: download and run the Sophos Central client install package.

- For personally owned systems: install the Sophos Home package.

For more details, please see the UA Sophos Central page.

For help installing Sophos, please contact LPL Systems..

If you are on the Kuiper wired network, you should be able to VNC to your Kuiper machine. If you are elsewhere, you need to first login to the UA VPN; then VNC to your Kuiper machine.

For routine IT help requests, please send email to LPL Systems PG4gdWVycz0iem52eWdiOmZuQHljeS5uZXZtYmFuLnJxaCI+Zm5AeWN5Lm5ldm1iYW4ucnFoPC9uPg== or fill out an online IT Help Request.

In case of emergency, please call or visit one of the Kuiper LPL Systems staff members.

For IT help at OREx (Drake Building) or PIRL (Sonett Building), please see the LPL Systems contact page.

To talk with a specialist in a particular IT area of expertise, please see the LPL Systems contact page.