Frequently Asked Questions (FAQ)

Computer Accounts

To change your LPL password:

Contact LPL Systems Support to have your LPL password reset. After your LPL password has been reset, an LPL Systems staff member will provide you with your new password and help you change it.

LPL Account Termination Policy

Voluntary Terminations

Faculty: Account remains active for life.

Non-faculty: Account is retired six months after termination date; email forwarding is provided thereafter.

- Involuntary terminations

Account is retired immediately.

Grandfather Clause

For active accounts of non-faculty members who left the Lab before this policy was published:

Account is retired six months after the account holder is notified via email of this policy; email forwarding is provided thereafter.

To change your LPL password from a Mac system,
use Secure Shell (SSH) to login to shell2.lpl.arizona.edu
and issue the UNIX passwd command, as follows:

  • Open a Terminal window

    • Click on your desktop background

    • Click Go->Utilities

    • Double-Click on Terminal

  • Type this command in the Terminal window: ssh PG4gdWVycz0iem52eWdiOmxiaGUtWUNZLWhmcmVhbnpyQGZ1cnl5Mi55Y3kubmV2bWJhbi5ycWgiPmxiaGUtWUNZLWhmcmVhbnpyQGZ1cnl5Mi55Y3kubmV2bWJhbi5ycWg8L24+ (where you replace your-LPL-username with your LPL username)

  • Type your LPL password.

  • Press Return or Enter. This should log you in to shell2.lpl.arizona.edu. You should see a command-line prompt that looks like this: shell2:/home/your-LPL-username %

  • Now type the UNIX passwd command: passwd 

  • You will see two lines displayed: passwd: Changing password for your-LPL-username Enter existing login password:

  • Enter your current password (it will not display) and hit return.

  • Then enter your new password (it will not display) and hit return.

  • Then reenter your new password (it will not display) and hit return. You should then see the command-line prompt.

  • Then logout by typing the UNIX exit command: exit

If you do not already have a Secure Shell (SSH) Client installed on your PC, visit "How do I download and install SSH on my Windows Machine?" to learn how to download and install Secure Shell.

To use SSH from your Windows PC to change your LPL password:

  • Double Click the Putty shortcut on your desktop.

  • Fill in the fields as follows: Host Name: shell2.lpl.arizona.edu User Name: your-LPL-username

  • Click to login. You might be presented with a "Host Identification" window announcing that you are connecting to shell2 for the first time.

  • If you see such a prompt, type yes and press enter.

  • Type your login password when prompted and press enter.

  • This should log you in to shell2.lpl.arizona.edu. You should see a command-line prompt that looks like this: shell2:/home/your-LPL-username % or shell2:%

  • You can then issue the UNIX passwd command: passwd

  • You will see two lines displayed:  passwd: Changing password for your-LPL-username Enter existing login password:

  • Enter your current password (it will not display) and hit return.

  • Then enter your new password (it will not display) and hit return.

  • Then reenter your new password (it will not display) and hit return. You should then see the command-line prompt.

  • Then logout by issuing the UNIX exit command: exit

To change your LPL password from a Solaris or Linux system, use Secure Shell (SSH) to login to shell2.lpl.arizona.edu and issue the UNIX passwd command, as follows:

  • Open a Terminal window

    • Right-click on your desktop

    • Left-click on Open Terminal in the pop-up menu

  • In the Terminal window that appears, type this command: ssh PG4gdWVycz0iem52eWdiOmxiaGUtWUNZLWhmcmVhbnpyQGZ1cnl5Mi55Y3kubmV2bWJhbi5ycWgiPmxiaGUtWUNZLWhmcmVhbnpyQGZ1cnl5Mi55Y3kubmV2bWJhbi5ycWg8L24+ 

  • Type your LPL password.

  • Press Return or Enter. This should log you in to shell2.lpl.arizona.edu. You should see a banner and command-line prompt that looks like this: shell2:/home/your-LPL-username %

  • Now type the UNIX passwd command: passwd

  • You will see two lines displayed: passwd: Changing password for your-LPL-username Enter existing login password:

  • Enter your current password (it will not display) and hit return.

  • Then enter your new password (it will not display) and hit return.

  • Then reenter your new password (it will not display) and hit return. You should then see the command-line prompt.

  • Then logout by typing the UNIX exit command: exit