Frequently Asked Questions (FAQ)

Desktop Environments

UA employees (except retirees and DCCs) now have access to Adobe Document Cloud for enterprise under the current campus agreement.

Here's how to get started:

  • Go to the Adobe DocumentCloud
  • Log in using the Enterprise ID option and sign in with full PG4gdWVycz0iem52eWdiOmFyZ3ZxQHJ6bnZ5Lm5ldm1iYW4ucnFoIj5hcmd2cUByem52eS5uZXZtYmFuLnJxaDwvbj4= address.
  • You will be redirected to WebAuth to complete the sign in process.
  • You will then be logged in to the Document Cloud Web Services.
  • To access the Acrobat DC software application, click on the Acrobat Menu.
  • Click "Download Now" and follow the install instructions.

UA employees and students now have access to Adobe Creative Cloud software under the current campus agreement.

Here's how to get started:

  • Go to UA Adobe & Arizona
  • Click on the Students -> Get Access or Faculty and Staff -> Request Access.
  • Follow the instructions that appear as follows:
  • Students: register online with the Office of Digital Learning.
  • Faculty and Staff: contact LPL's Adobe representative.

Box is an online cloud storage and collaboration tool that enables users to easily store, access, and share files from anywhere, at any time, and from any device. Box provides free accounts with 50 GB of storage to all current University of Arizona faculty, students, and staff. 

To get started using UA Box, go to the IT Box@UA page and follow the instructions.

University-licensed Sophos moved from on-campus update servers to the Sophos cloud in Fall 2018.

If you use UA-provided Sophos on your Win PC/Mac on campus or at home,
you need to remove Sophos and install the Sophos Central client
to keep your Sophos up to date and effective.

For detailed step-by-step instructions, see our Sophos FAQ pages or contact LPL Systems.

LPL Systems staff performed this task for the following Kuiper desktops:
- LPL grad students
- LPL Business Office, Academic Office, and Director's Office
- KICF Laboratory

If Sophos or any other anti-virus software is installed on your system, you must first uninstall it.

- For University-owned systems only: download and run the Sophos Central client install package.

- For personally owned systems: install the Sophos Home package.

For more details, please see the UA Sophos Central page.

For help installing Sophos, please contact LPL Systems..

Here are instructions for uninstalling Sophos on your Windows PC or Mac. Please contact LPL systems if you need help with this.

Windows 7

  1. Click Start and select Control Panel.
  2. Click Programs and Features.
  3. Right Click on Sophos Anti-Virus and select Uninstall.
  4. Click Yes if prompted.
  5. Repeat for each item labeled Sophos.
  6. Reboot your computer when finished.

Windows 10

  1. Click inside the search box on the taskbar, type “control panel”, and click the “Control Panel” search result.
  2. Click Programs and Features.
  3. Right Click on Sophos Anti-Virus and select Uninstall.
  4. Click Yes if prompted.
  5. Repeat for each item labeled Sophos.
  6. Reboot your computer when finished. 


  1. Press Command-SpaceBar to open Spotlight, type Remove Sophos, press Enter.
  2. This will launch the Sophos Removal application.
  3. Click Continue and proceed to uninstall.
  4. Enter your Mac password if prompted.
  5. Click Close when finished.

To download U of A licensed software and documentation, visit UA Site License.

Gcc is part of Xcode. You can download it from the App Store. Once it is installed and you start it, it will ask you to install command line tools. Once it is installed, you can open a terminal window and check if it has been installed:

which gcc

It should show: /usr/bin/gcc

Fortran is not available with Xcode... you have a few options:

1. Download the binaries from

Binaries available for gfortran


The gfortran maintainers offer nice Apple-style installers for: 

macOS Sierra (10.12): download gfortran 6.3
OS X El Capitan (10.11): download gfortran 6.1
OS X Yosemite (10.10): download gfortran 5.2 or gfortran 4.9.2
OS X Mavericks (10.9): download gfortran 4.9.0 or gfortran 4.8.2
OS X Mountain Lion (10.8): download gfortran 4.8.2
OS X Lion (10.7): download gfortran 4.8.2

2. You can  also install from other project packing software like macports or homebrew :

same webpage from above:

Other projects packaging GCC (and gfortran) binaries for Mac include: 

  • HPC Mac OS X offers GCC builds, which include gfortran 
  • MacPorts (package name, e.g., "gcc48") - the fastest way to get a developer version of GCC. MacPorts comes with a packing software, but all software is compiled before installation. For the developer version, the "Portfile" is updated approx. weekly. 
  • Fink offers GCC packages (all released versions) - similar to MacPorts, but also offers binaries; it does not have the developer versions, just the releases. 
  • via Homebrew

3. Intel Fortran:

Free for students:  Free Intel® Software Development Tools

For research:  Intel Parallel Studio XE Composer Edition

At this time: 1 floating license : $949

Microsoft support and Windows updates for Windows 7 are set to end on January 14, 2020.

If you are running Windows 7, please contact LPL Systems for help upgrading to Windows 10.

As of May 11, 2019, the following client operating system versions may connect to UAWifi:

iPhone:  iOS 11 and up
Android: 6.0 and up 
Windows: 10 
MacOS: High Sierra (10.13) and up

Devices running older operating system versions will not be able to connect to UAWifi.

This is because the older versions do not offer TLS 1.1 or higher. Transport Layer Security (TLS) provides authentication and data encryption between different devices to provide secure functionality. Per the UA Information Security Office (ISO), TLS 1.0 is no longer considered a secure protocol and cannot provide appropriate data protection.  Therefore, to provide secure accessibility, on May 11, TLS 1.0 was completely disabled on UAWiFi/eduroam.

If your device is running an older version, the solution is to upgrade to the latest operating system.

If your device meets the above criteria but still cannot connect, call UITS 24/7 support at (520) 626-TECH (8324) or chat online on the IT Support website.

LPL Systems strongly recommends that you encrypt your Mac or Windows 10 laptops.

Here are a few links with step-by-step instructions, complete with screenshots.

How to use Filevault 2 to encrypt your Mac laptop: 

How to use Bitlocker to encrypt your Windows 10 laptop: 

If you would like help encrypting your laptop, please contact LPL Systems.

No, please do not upgrade your Mac to Big Sur yet.

Best is to wait until mid-2021, so software vendors can make their applications work with Big Sur.

We know, for example, that Sophos will stop working if you upgrade to Big Sur.

So please stay at Mojave or Catalina until further notice.

If you have any questions, please contact LPL Systems (or PIRL Systems or OREx Systems, as appropriate).

If you are running Windows 7 or 10, you can add a network printer from the following list:

  1. Location Queue Name(s) Printer Type Output Type IP Address
    Room 235 (hall) hp277-235area black-white single-sided / duplex
    Room 542 (hall) hp4300-542hall black-white single-sided / duplex
    Room 351A hp3525-351a color single-sided / duplex
    Room 444 (hall) hp277-444 black-white single-sided / duplex

    To print duplex from a Windows PC or a Mac, use the Print/Print Setup/Print Preview GUI to select double-sided printing. To print duplex from a Solaris machine, use the appropriate -dup queue.

  2. Login on your Windows PC as administrator or a user in the administrator group.

  3. Add the printer using HP JetDirect, which comes pre-installed with Windows 10.

    Click Settings -> Printers -> Add Printer.
    Click Next.
    Click Local printer.
    (Yes, you click "local" to add a network printer using HP JetDirect.)

    Unclick "look for plug-n-play device".
    (This is a rough paraphrase.)
    Click Create a new port.
    Click Standard TCP/IP port.
    Click Next.

    Type the printer name in first field.
    (For hp4300-351a enter the printer's IP address instead.)

    The second field will fill in automatically.

    Click Next and wait a moment for the driver selection screen to come up.

    Select the printer manufacturer (e.g., HP).
    Select the printer model, or the closest matching entry.

    Windows will find and load the correct printer driver, which is usually already on the c:/ drive.

    Click Next.
    Click No.
    Click Do not share.
    Click Yes.
    Click Finish.
    Click OK.

1. Please go to Computing Resources and login with your netid.

2. Under IDL Install Packages, please choose the latest version (IDL 8.8) of the package for your system (windows, mac, linux). IDL 8.9 for MacOS requires Ventura. 

3. Download and install it on your system.

4. At the end of the installation, the License Administrator app will open. Choose Use License Server and please configure it as follow:

IDL 8.8:, port 7070


IDL 8.9:, port 4080.

License server port 4080